General

We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the Vio Shoppy Platform. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.

By agreeing to use the Vio Shoppy Platform and/ or purchasing a Product on the Vio Shoppy Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Vio Shoppy Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Vio Shoppy Platform.

Terms of Shipping and Delivery

• Once the order placed by you on our website or mobile application (hereinafter jointly referred as “platform”) we will dispatch the placed order within 24 working hours from confirmation of your orders.
• Once the order has been dispatched it will be delivered within 5 to 7 working days. The delivery is subject to delaying as per the unavoidable circumstances on that locations where the delivery to be performed.
• It is also noted that the delivery of your order may also be delayed, in case your location is not covered under the jurisdiction of our courier services.
• If the address provided by you at the time of placing the order is insufficient or incorrect then the order will be taken by you with making the proper co-ordination with the delivery personnel/ delivery partner, if they are calling on your provided contact number.
• It is also noted that delivery attempt shall be for at least two times, if in case you are not available at your delivery location/ your address is improper/ your provided phone number is not working at the time of attempting delivery. Your order will be marked as RTO (Return to Origin).
• Once your placed order marked as RTO and such order has been received by us then your refund will be initiated as per refund policy.
• Once your placed order marked as RTO then it will never take re-delivery at your location, if you still want to purchase the article/goods then place the fresh order on the platform.
• No early delivery is available in current scenario.

Customer Support

Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed by you to our customer support team who can be contacted at the below mentioned details:

Customer Support Email – care@vioshoppy.com